We welcome and invite you to provide us with feedback about your experience.

If you have any compliments or complaints about us, the Gardens, our services or you just want to comment or make an enquiry, please contact our Customer Relations Officer:

  • by email to feedback@invocare.com.au
  • by mail to:
    Customer Relations Officer
    C/- InvoCare Australia Pty Limited, Locked Bag 8000, Crows Nest NSW 1585

Please provide enough detail about your experience for us to begin investigating on your behalf, and please provide us with a contact number. Using the information you provide we will reply to you ASAP.

We treat every complaint seriously and we endeavour to resolve your issue straight away. If your complaint cannot be resolved by your first point of contact, it will be escalated immediately. We will endeavour to resolve your complaint within 10 business days. As we work to resolve your complaint, we may contact you if we require more information.

For more information about our complaints handling process, please read our Complaints Handling Policy here.

Thank you for using the InvoCare Customer Feedback line.